Privacy Policy
Introduction
At Lancet Works, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and your rights in relation to that information.
Whether you are making an enquiry, requesting a quotation or engaging us to provide our products and services, we will only collect and use your personal information where it is necessary to provide our services or meet our legal obligations.
We do not sell your personal information to third parties.
Who We Are
This Privacy Policy applies to Lancet Works, the trading name of Lancet Ltd ("Lancet Works", "we", "our" or "us").
Lancet Ltd is a company registered in England and Wales under company number 09902768. Our registered office is 4A Roman Road, East Ham, London, England, E6 3RX.
We are committed to protecting your personal information and processing it in accordance with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.
Information We Collect
We may collect personal information when you contact us, request a quotation, visit our website or engage us to provide our products and services.
Depending on your interaction with us, this information may include:
• your name, email address and telephone number;
• your property or project address;
• details of your enquiry or project requirements;
• drawings, specifications and other documents you provide;
• measurements, survey notes and photographs taken in connection with your project; and
• technical information collected when you use our website, such as your IP address, browser type and information gathered through cookies.
We only collect personal information that is relevant to providing our services and operating our business.
How We Use Your Information
We use your personal information to respond to enquiries and provide quotations, arrange surveys, manufacture and installation, communicate with you about your project, process payments and maintain business records, provide aftercare and warranty support, improve our website and services, and comply with our legal and regulatory obligations.
With your consent, we may also use photographs taken during surveys or installation for our website, marketing materials and project case studies.
We will only use your personal information where we have a lawful basis for doing so under applicable data protection legislation.
Sharing Your Information
We will only share your personal information where it is necessary to provide our services or where we are required to do so by law.
Depending on your project, we may share information with trusted suppliers and manufacturers, installation teams and subcontractors, professional advisers, service providers such as IT, website hosting and cloud storage providers, and regulatory authorities where required.
Where your project involves manufacturing by our partner in the EU, your project information may be processed there.
We require all third parties to respect the security of your personal information and process it in accordance with applicable data protection laws. We do not sell your personal information to third parties.
Retaining Your Information
We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including providing our services, complying with legal, accounting and regulatory requirements, and resolving any disputes.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
Your Rights
Under data protection law, you may request access to your personal information, correction of inaccurate information, deletion where appropriate, restriction or objection to processing, and a copy of your personal information where applicable.
If you have any questions or concerns, please contact us first. If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).
Cookies
Our website uses cookies to help it function effectively and improve your browsing experience. Where required, we will ask for your consent before placing non-essential cookies on your device.
Please refer to our Cookie Policy for further information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
Contact Information
Lancet Works
A trading name of Lancet Ltd
4A Roman Road
East Ham
London
E6 3RX
Email: office@lancetworks.co.uk
